FAQs

How much is the shipping fee?

The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

 

Do you have free shipping?

YES! As we’ve said, we have some promos and discounts with our products. At special times, we will offer free shipping for our products. Also, at times, we will have items for FREE and all you need to pay is the shipping. Check out our announcement on our homepage or on our social media outlets.

 

Where do you ship?

Currently, we are catering to the United States, Canada, Australia, Germany, and the United Kingdom. We will keep you posted once we expand to shipping internationally.

 

When will my order arrive?

There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Please allow around up to 2 weeks for the product to arrive to you.

 

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. However, you may be eligible for an exchange if you need a different size/color of a product (see return policy for details - terms and conditions apply).

 

Do you have a return policy?

Please refer to the Terms of Service Page or our Return Policy Page and for other concerns.

 

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail on our Contact Us Page or sending us a message on our social media outlets.

 

If you have more questions that are not in this FAQ, feel free to send us an e-mail at support@tidalwavesurfshop.com